Shipping policy

Last updated: 20 July 2026

This Shipping Policy explains how orders from moviex.shop are prepared and delivered.

4.1 Dispatch Preparation

Orders are prepared after payment has been approved or received. Preparation may take longer if an item requires availability confirmation, address verification, or special handling.

4.2 Estimated Transit Time

The estimated delivery period is 3 to 12 days after dispatch.

Delivery times are estimates only. Delays may result from:

Carrier congestion
Destination restrictions
Customs procedures
Public holidays
Weather
Incorrect address details
Events outside our reasonable control

4.3 Shipping Fees

The shipping price applicable to your order is displayed during checkout before payment is submitted. Any destination-specific charges shown at checkout form part of the order total.

4.4 Address Responsibility

Please check your delivery details carefully before completing checkout. If a parcel is returned because the address is incomplete or incorrect, additional delivery costs may apply where permitted by law.

4.5 Tracking Information

Where the selected carrier provides tracking, tracking details may be sent to the email address used for the order.

4.6 Delayed or Missing Parcels

If your order has not arrived within the expected period, email info@moviex.shop and include your order number.

We may ask the carrier to investigate. This process does not affect any mandatory consumer rights.

4.7 Damage in Transit

If the package appears damaged, photograph the external packaging and product if possible, then contact us promptly at info@moviex.shop.

Claims involving defective or incorrect goods are handled under our Return and Refund Policy.

4.8 Customs and Import Charges

For cross-border orders, customs duties, import taxes, brokerage fees, or similar charges may be imposed by the destination country. Unless the checkout expressly states otherwise, such charges may be payable by the recipient.